Internal AI agents
Internal AI agents can answer questions, summarize context, draft responses, route work, update systems, and recommend next steps based on approved data and business rules.
- Defined role and scope
- Approved information sources
- Escalation path to a person
Customer-facing agents
Customer-facing agents can answer questions, summarize context, draft responses, route work, update systems, and recommend next steps based on approved data and business rules.
- Defined role and scope
- Approved information sources
- Escalation path to a person
Support agents
Support agents can answer questions, summarize context, draft responses, route work, update systems, and recommend next steps based on approved data and business rules.
- Defined role and scope
- Approved information sources
- Escalation path to a person
Sales agents
Sales agents can answer questions, summarize context, draft responses, route work, update systems, and recommend next steps based on approved data and business rules.
- Defined role and scope
- Approved information sources
- Escalation path to a person
Operations agents
Operations agents can answer questions, summarize context, draft responses, route work, update systems, and recommend next steps based on approved data and business rules.
- Defined role and scope
- Approved information sources
- Escalation path to a person
Knowledge base agents
Knowledge base agents can answer questions, summarize context, draft responses, route work, update systems, and recommend next steps based on approved data and business rules.
- Defined role and scope
- Approved information sources
- Escalation path to a person